FAQs

Question: Does the KeyCode control access to client files?

Answer: No, the KeyCode only unlocks the software. Once the software is unlocked, the user may open any file created with the software.

This becomes important in situations in which an employee leaves the firm.

If the employee has taken client files with him or her, the employee will be able to access them.

This is true even if we change your keycode.

It is the same as if your employee has taken Word, Excel, or PDF documents with him or her.

The employee can purchase his or her own Keycode to Family Law Software, just as the employee can purchase his or her own copy of Word, Excel, or Adobe Acrobat Reader.

Just as with Word, Excel, or Acrobat, once the software has been purchased, it may be used to open all documents created with the software.

There is no document-level password protection on Family Law Software documents.

In any event, it is not clear that document-level password protection would help in the case of an employee who leaves the firm, because the employee would likely know the password.

Another way to think about this is to be aware that the client files are stored on your computers, not on our server. As a result, we do not have any control over access to those files.